Adult Luxury Private Policy :
Adult Luxury website is owned by Adult Luxury, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Adult Luxury, which also provides the reasons why we must collect certain personal data about you.
Therefore, you must read this Privacy Policy before using Adult Luxury website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Adult Luxury, we automatically collect certain information about your device. Moreover including information about your web browser, IP address, time zone, and some of the installed cookies on your device.
Additionally, as you browse this Site. We collect information about the individual web pages or products you view. What websites or search terms refer you to the Site, and how you interact with the Site.
Also, refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage.
This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit our website anonymously without revealing your identity or any personal information. We do not collect data that could identify you as a specific individual unless you choose to provide it.
If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form. You may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number.
You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features.
For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us.
Your rights & Privacy Policy:
For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page.
Where you will enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.
3D Secure? What’s That?
It’s an authentication system that adds an extra layer of protection against fraud. All banks use 3D Secure Code to protect their clients, which is great for us but not so good for credit card fraudsters.
To activate your Secure Internet Shopping, contact your Bank to activate your Credit Card with 3D SecureCode. You can usually do this on your online banking system.
You will need your cellphone handy as your Bank will contact you via SMS with your Secure Code.
Proof Of Payment
If you are paying by credit card, there is no need to send us proof of payment – it happens automatically.
All and all you are paying by EFT or direct deposit, please email your proof of payment to us.
If we do not receive your POP we will wait until your payment reflects on our bank statement.
(This may take up to 3 days, depending on your bank.) If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!
Can I Pay COD?
We outsource delivery to third party couriers, so they cannot accept payment.
All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.
Fraud & Security Checks
We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a South African resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example.
Furthermore if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information might be transferred outside South Africa. Discreet Adult Luxury shopping, vibrators, dex toys, adult products and more. Super discreet packaging and delivery. Confidential exclusive sex accessories and bondage. Loyalty rewards and weekly sex toy giveaways and prizes up for grabs.
Frequently Asked Questions – Adult Luxury Privacy Policy
1. Does Adult Luxury protect my personal information?
Adult Luxury® aims to protect customer information through appropriate technical and organisational security measures. Personal information is handled for legitimate shopping, payment, delivery, support and other lawful purposes.
2. Is shopping at Adult Luxury discreet?
Adult Luxury provides discreet packaging options designed to avoid revealing the contents of parcels. Please refer to our delivery information and terms for details.
3. Does Adult Luxury share my personal information?
Certain information may be shared with authorised payment processors, courier companies, website service providers and other relevant third parties when necessary to provide services or meet legal obligations.
4. Does Adult Luxury store my credit card details?
Our published terms explain that card payments are processed through a third-party payment page. Customers should consult the applicable payment provider’s privacy policy for information about its handling of payment credentials.
5. What personal information does Adult Luxury collect?
Depending on how you use our website, information may include your name, email address, telephone number, delivery details, order information, payment confirmation and technical website information.
6. Does Adult Luxury use cookies?
Our website may use cookies and similar technologies for website functionality, preferences, security and analytics. You can manage cookies through your browser settings and applicable website consent controls.
7. What is POPIA?
POPIA stands for the Protection of Personal Information Act 4 of 2013. It is South Africa’s legislation governing the lawful processing and protection of personal information.
8. Can I request a copy of my personal information?
You may submit an appropriate access request to Adult Luxury®. We may need to verify your identity and assess the request in accordance with applicable legislation.
9. Can I ask Adult Luxury to delete my personal information?
You may request deletion where applicable. However, certain information may need to be retained to meet legal, accounting or other lawful obligations.
10. Does Adult Luxury send promotional emails?
Adult Luxury may send promotional communications where permitted by applicable law and consent requirements. Customers can use available unsubscribe facilities to opt out of direct marketing.
11. How do I stop receiving marketing messages?
Use the unsubscribe option included in applicable promotional emails or contact Adult Luxury customer support.
12. Is my delivery information shared with courier companies?
Relevant delivery information may be provided to authorised courier or collection partners so they can transport or release your parcel.
13. Can I update my personal information?
Where account or customer details can be updated, you may request corrections or changes through the available website facilities or customer support.
14. Does Adult Luxury sell customer information?
Adult Luxury should disclose its actual information-sharing and commercial data practices transparently. Please consult the final verified data-sharing policy for the company’s precise position.
15. How does Adult Luxury handle privacy complaints?
You can contact our support team using the details on our contact page. Formal privacy requests should be directed to the appointed Information Officer.
16. Does Adult Luxury protect customer purchase history?
Order records are handled for legitimate business and legal purposes. Access, retention and disclosure should be restricted in accordance with applicable privacy requirements.
17. Is my information safe when I order adult toys online?
Adult Luxury aims to use appropriate safeguards and secure payment arrangements. Customers should also protect their accounts and use the authorised checkout process.
18. Can I shop without sharing private details about my intimate life?
You can browse the online store without needing to disclose unnecessary personal details about your intimate life. Information required to complete a purchase may still be requested.
19. Does Adult Luxury share information internationally?
Some technical or payment service providers may operate internationally. Any applicable international transfers must comply with POPIA requirements.
20. Where can I read more about Adult Luxury delivery privacy?
Visit our Shipping and Discreet Collection page for more information about packaging, collection options and delivery arrangements.
Your privacy is important. Thank you for choosing Adult Luxury® – where discretion, convenience and customer confidence matter.
Our Promise – Privacy, Discretion and Customer Confidence
At Adult Luxury®, we understand that trust is essential when shopping for intimate products online.
We want every customer to feel comfortable browsing our products, completing purchases and receiving their orders.
Our commitment to discreet shopping includes appropriate packaging, responsible handling of customer information and delivery options designed around convenience.
We also aim to provide a rewarding shopping experience through our VIP loyalty programme, exclusive daily flash deals and convenient nationwide collection and delivery services.
With access to more than 3,300 shops and collection points, rapid overnight delivery options and FREE shipping on qualifying orders over R650, Adult Luxury® combines convenience with a focus on customer discretion.
Customers can also discover selected daily flash deals with savings of up to 65%, alongside opportunities to earn VIP loyalty points while shopping.
Your privacy matters to us, and we want you to feel confident when becoming part of the Adult Luxury community.
Thank you for trusting Adult Luxury®.
