Returns & Refunds

It is important to us that you have peace of mind in choosing the right product(s) for you.  If for some reason your purchase isn’t the right fit for your desires, we’d like to help remedy that. We’ve created our return policies and procedures to insure that our customers receive quality adult products in a simple, discreet, and stress-free manner. 

I don’t like what I bought, how do I do an exchange?

Please contact us immediately to let us know!  

Please do not use the product if you want to exchange it, leave it in the original packaging and don't open it.

Within 7 days of your purchase date, you may choose another item from our online store for an exchange. We will not issue any store credit or refunds for any difference in pricing.

You must ship the exchange product to us inside the original product packaging. Loose products, used products, products that has been opened or products without the original packaging will not be accepted.

All exchanges within 7 days of the date of purchase are subject to standard shipping fees.

After 7 days of the purchase date, the option for exchange is no longer available. There are no exchanges for purchases older than 7 days.

What do you do with the product I sent back for an exchange?

Every exchanged product that is sent back to us is carefully and safely disposed of. We have no exceptions for this process. Once a product leaves our warehouse, we will not restock it in our warehouse to be re-sold. We don’t take any chances with cleaning or resale. Everything sent back to us is disposed.

What types of products are not eligible for exchange?

We will not accept loose products in a mailing bag or box, products without their original packaging, used products and products that has been opened.

The product I just got doesn’t even work! What do I do?

Please contact us immediately to let us know! 

Within 7 days of the purchase date, we will replace your defective toy with a working replacement of the same product.

All defective replacements go through sanitary, thorough inspections and tests with our professionals before being shipped. This is to insure you do not receive a second defective item.

You must ship the defective product back to us cleaned and dried, secured in a clear zip lock bag inside the original product packaging. Loose products or products without the original packaging will not be accepted.

We do not have pre-paid shipping labels for the return of your defective item. Please ship with the cheapest and easiest method for you.

Break damage and water damage is not covered with this warranty. The products and parts are to be properly maintained in accordance with the recommended maintenance procedure and have not been subjected to any misuse, unauthorized 
repair, replacement, modification or 
alteration to be conditionally accepted or accepted for warranty.

I want a refund, what is your policy on that?

Please understand that the types of products we sell are very personal. We simply will not take the risk of restocking anything sent back to us. Because of this, we do not offer refunds for any reason. We do offer exchanges within 7 days of your order date, so you are not stuck with product(s) you do not want. Just make sure you have the original packaging and the item was not opened or used.

Once again, when any product leaves our warehouse, we will not restock it in our warehouse to be re-sold. We don’t take any chances with cleaning or resale, everything sent back to us is safely disposed of.

We do provide exchanges for products within 7 days of the purchase date. You may choose another item from our online store of the same price for an exchange, as long as you ship the item back to us in the original product packaging. Do not open or use it.

The product I got a few months ago just stopped working! What am I supposed to do?

Please contact us immediately to let us know!  

For up to one year after the date of purchase, if your product breaks, we will gladly replace your defective toy with a working replacement of the same product.

We will not accept loose products in a mailing bag or box, products without their original packaging, and products that have not been clean, dried, and placed in a clear zip lock plastic bag.

Within one year of the purchase date, all defective replacements go through sanitary, thorough inspection and tests with our professionals before being shipped. This is to insure you do not receive a second defective item.

Our one year warranty does not provide protection for items that have not been properly maintained. If we do not have the same item in-stock for a replacement, we reserve the right to ship you a similar item of the same value.

Break damage and water damage is not covered with this warranty. The products and parts are to be properly maintained in accordance with the recommended maintenance procedure and have not been subjected to any misuse, unauthorized 
repair, replacement, modification or 
alteration to be conditionally accepted or accepted for warranty.

As our Mission Statement explains, “We are here to discreetly and professionally ship quality adult products to anyone that may be too shy to purchase in person. We provide sexual education, quality products, and helpful customer service in a safe and judgement-free space while maintaining your privacy. Our goal is to enhance the sex life of every patron, one package at a time.”  Our Return Policy is in place to offer you the best Adult Luxury Online Sex Shop has to offer, even if your first delivery isn’t quite what you expected!  If you have any questions regarding our Return Policy, please contact us for more information.

Please allow 2 to 3 weeks for processing.

The warranty set forth above is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. In no event shall Medimax or Adult Luxury be liable for any incedental or consequential damages with respect to the product s delivered here under or subsequent use thereof.

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